Privacy Policy

What we collect and why

When you book an appointment

The booking card on our home page and at hollistech.ai/book asks for your name, your business name, an email or phone number, an optional note, and the time you pick. We use this to schedule and prepare for the appointment and to contact you about it.

• To show open times, the site checks only whether times on our calendar are free or busy. It never shows anyone else's appointments.
• When you book, we add an event with your details to our Google Calendar and email a notice to our inbox.
• If you give an email address, we send a confirmation to that address only.

When you send the request form

The "Or send us the details" form asks for your name and phone number, and optionally your business name, email, the services you're interested in, what's going on, and the best time to call. We save your request in our website database, email a notice to our inbox, and, if you gave an email address, send you a confirmation. We use it only to get back to you about your request.

When a client fills in our intake form

We send clients a private link to an intake form about their business (services, hours, common questions, which accounts they have, and similar details). We use it to set up and support the services you've asked us for, such as your website, Google listing, and receptionist.

• Your answers are saved in our website database as you go. While you fill it in, your browser also keeps a backup copy on your device so you don't lose your work. That copy is removed when you send the form.
• When you send it, we save a copy as a Google Doc in our Google Drive.
• Only the sections you mark "OK to share" go into your public pages or the AI tools we set up for you.
• The form never asks for passwords or logins. Please don't enter them.

Website chat (currently turned off)

Our site has a chat window that is turned off right now. If we turn it on, what you type in the chat is sent to xAI, the AI service that writes the replies, so it can answer you. To prevent abuse, the chat keeps a small count of recent chats in your browser and uses the short-lived spam protection described below.

Blocking spam and bots

To block spam and bots, we keep a short-lived, one-way scrambled (hashed) version of your IP address, never the address itself, and clear it out after about 48 hours.

When you just visit

Like most websites, our hosting provider receives basic technical information when you load a page, such as your IP address, browser type, and the page you asked for. Our site also records simple visit statistics: the page you viewed, the page that sent you here, the time, and a random visit ID. We use these to keep the site working and to see which pages people use. We don't use advertising trackers or session recordings.

When you email, call, or text us

If you contact us at hello@hollistech.ai or 256-710-1212, we receive your email address or phone number and whatever you send. We use it to reply to you. If you give us your phone number, we'll use it only to contact you about your request or our work together.

Want to meet our AI receptionist? Call our AI line at +1 (620) 337-2127. The voice that answers is an AI, not a person, and it's the same kind of AI front desk we can set up to answer calls for your business. Calls to that line are recorded and transcribed. We receive your phone number and a summary of the call by email, so we can follow up. The call recording and transcript are kept by xAI, the company that runs the AI line, under xAI's own data policies (opens in a new tab). We keep call summaries and transcripts in our email for up to 12 months, or less if you ask us to delete them. Don't want to be recorded? Hang up and email us at hello@hollistech.ai instead.

The services we use

These companies run parts of our site and business for us. We share your information with them only so they can provide their service to us, and their own privacy terms also apply. We don't sell your information to anyone or share it for advertising.

We may also share information if the law requires it, or to protect our rights or someone's safety.

Cookies and browser storage

The public pages of our site don't set cookies. They do save a few small items in your browser's local storage:

• A random visit ID for the site statistics described above.
• On the intake form, a backup of your answers until you send the form.
• If website chat is turned on, a count of recent chats and a random chat ID, to limit how often a chat can start.

You can clear these at any time in your browser settings. The site still works without them.

How long we keep it

• Booking details, request-form entries, and related emails: as long as we need them to work with you, or until you ask us to delete them.
• AI phone line: we keep call summaries and transcripts in our email for up to 12 months, or less if you ask us to delete them.
• Intake answers and the Google Doc copy: while we provide services to you, or until you ask us to delete them.
• Spam protection: we keep a short-lived, one-way scrambled (hashed) version of your IP address, never the address itself, and clear it out after about 48 hours.

Deleting your information and other requests

You can ask us to give you a copy of the information we have about you, correct it, or delete it.

How to ask

1. Email hello@hollistech.ai with "Privacy request" in the subject line. You can also call or text 256-710-1212 and we'll follow up by email.
2. Tell us what you'd like us to do (send a copy, correct, or delete) and the name, business, email, or phone number you used with us so we can find your information.
3. To protect you, we may ask you to confirm the request from the email address or phone number you used with us.

What we delete

When you ask us to delete your information, we delete:

• Your request-form entry in our website database.
• Your intake form record in our website database and its Google Doc copy in our Google Drive.
• The booking and request notices and any AI-line call summaries about you in our email inbox.
• Your appointment event on our Google Calendar. If the appointment is still coming up, we cancel it.
• Anything else in our records that we find with the details you gave us.

The hashed IP versions used for spam protection can't be linked back to you, so we don't search for them; they clear out on their own after about 48 hours. Emails we already sent to you stay in your own inbox. Our service providers may keep backup copies for a limited time before their systems delete them. If the law requires us to keep something, we'll tell you what and why.

When we'll respond

We'll reply to confirm we got your request and finish it within 30 days. When it's done, we'll email you to confirm.

Children, security, and changes

Our site and services are for businesses. They aren't meant for children under 13, and we don't knowingly collect information from them.

We limit who can see what you send us. The request list and intake records are available only to our signed-in team. No method of storing or sending information online is perfectly secure, so please don't send passwords or other sensitive details through the site.

If we change this policy, we'll update this page and the date at the top.

Contact us

Hollis Tech, Florence, AL. Email hello@hollistech.ai or call or text 256-710-1212. See also our Terms of Use.